Destination of shipments

Coplasem ships by different carriers:

  • Standard Transport: 2/3 working days to mainland Spain, 7 working days to Balearic Islands and shipment made with Correos Express.
  • Free transport: Delivery at street level for peninsular Spain, by TXT agency. Delivery time 5/6 working days.

    International shipments to other countries will have a transit time of 9 working days. In dates of intense traffic the period can be increased in 1 more day. If the order is placed later than 13.00 it will be ready to be shipped the next day, otherwise it will be shipped during the day.

How products are shipped

Products that are shipped door to door are packed in a double channel cardboard box, suitable for transport. If the shipment is "door to door" it is the carrier's choice to palletize the load or to ship it in double channel cartons.

Product availability

Despite the rapid updating of the website, it is possible that a certain product may not be available. In this case we will contact you to decide on an alternative product or reduce the order.

Right of withdrawal

The customer is allowed to return (withdrawal) without damage or error in the product, it must be returned in the same condition it arrived and not have been used beyond the mere verification of the good condition and operation of the same.

After 14 calendar days of receiving the order the right of withdrawal will disappear. The refund of the value of the goods will be made once we check in our warehouse the good condition of the same (including the original packaging, without which the refund value may suffer a monetary depreciation). The reimbursement period shall not exceed 14 calendar days from the date on which the seller has been informed of the decision to withdraw from the contract, using the same means of payment used by the consumer for the initial transaction, unless the consumer has expressly provided otherwise. The customer shall bear the costs of the return.